Support Policy

If you’re stuck, confused or just have questions we’re here to help.  Our policy is to reply to all emails within 12 hours, though we are usually MUCH faster than that.

We ask that you provide as much information as possible to help us figure out the issue you’re having.  This can be detailed explanations, screenshots or even a video of your screen to show what’s going on.  The more information, the more help we can give you.

We provide technical support only to proven buyers of our software.  Please make sure to have your purchase ID/code available the first time you contact support.

Finally, we do not tolerate any rudeness or anger directed at our support staff.  Being rude is simply unnecessary and you’ll be banned from receiving any more support from us.

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